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1. CALL HOLD

Place caller on hold temporarily while you transfer the call or patch a third party to the conversation. The person on hold will be hear background music while on hold.

How To Use

• Press the FLASH button on your phone once to hold or unhold.
• If your phone does not have a flash button, tap on the hang up button once to
  hold and unhold.

Cost: FREE

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2. CALLER ID BLOCK

Caller ID Block allows you block your telephone number from showing up on the call display of the person you are calling.

How To Use

• Dial *67 followed by the phone number you wish to call.

Cost: FREE

3. CALLER ID DISPLAY

Caller ID Display allows you to see who's calling or who called while you were out. Very useful for avoiding nuisance callers.

How To Use

• Your phone must be capable of call display.
• If your phone does not have call display, you can purchase a call display
  device from your local phone store and attach to your phone.
• Call display works instantly once you activate the service.

Cost: FREE

4. CALL WAITING

Never miss another call again. Call Waiting alerts you if there are incoming calls while you're on the phone.

How To Use

• You will hear a repeating "beep" sound if there is a call coming in while
  you are on the phone.
• To accept the call, press the FLASH button on your phone once.
• Press Flash again to return to your previous call.
• If your phone does not have a flash button, tap on the hang up button
  once to accept incoming call.
• Call waiting works instantly once it is activated by us.

Cost: FREE

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5. CALL FORWARD ALWAYS

With Call Forwarding Always, you can forward ALL calls to a number within the same area code. You can forward calls to your pager or cellular phone so that you can always be reached.

How To Use

• Dial *72 followed by the phone number (including area code) you wish to forward to.
• Dial *73 to deactivate forwarding.

Cost: FREE

6. CALL FORWARD ON-BUSY

With Call Forwarding On-Busy, you can direct incoming calls to another number within the same area code only if your line is busy.

How To Use

• Dial *90 followed by the phone number (including area code) you wish to forward to.
• Dial *91 to deactivate forwarding.

Cost: FREE

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7. CALL FORWARD NO-ANSWER

With Call Forwarding No-Answer, you can direct incoming calls to another number within the same area code only if your line is not answered.

How To Use

• Dial *92 followed by the phone number (including area code) you wish to forward to.
• Dial *93 to deactivate forwarding.

Cost: FREE

8. 3-WAY CALLING

With 3-Way Calling, you can have a phone conversation with 2 people at the same time. No more calling back and forth when you are talking to friends.

How To Use

• Dial your first number.
• When the call is answered, press the FLASH button on your phone once and
  you will hear a dialtone.
• Dial the second number.
• When the second call is answered, press the FLASH button again.

Cost: FREE

9. VOICEMAIL

With Voicemail, you will never give a busy signal again. If you are on the phone or if you do not answer, callers will be able to leave you a message. Unlike traditional answering machines, our voicemail system allows you to check messages in 3 convenient ways:

• By phone
• By email
• Online

How To Use

• Voicemail works instantly once you activate the service.
• Dial *98 to access your voicemail when at home.
• Elsewhere: 1-888-311-2558 (tollfree)
• Click here for Voicemail User Guide (PDF)

Cost: FREE

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10. 911 DIALING

With Digital Voice 911 Dialing feature, we send your 911 calls to the nearest emergency response center as determined by your address in our system. When the center receives your call, the operator may not have your address and phone number on hand, so you must provide that information during your call in order to get help. Some local emergency response centers may not have live operators 24 hours a day and if this is the case, your call will be routed to a national emergency calling center instead and a trained agent will contact an emergency center near you to dispatch help.

How to Use

• 911 Service must be ACTIVATED before it can be used. To activate 911 service,
  simply log on to your web account and follow the instructions there.
• If you move your device to a different location, you must update your 911 Dialing
  information with your new location through your web account. Otherwise, your call may not be routed to the
  appropriate emergency response center and help may be dispatched to the wrong location.
• If you add a line to your account you will need to activate 911 Dialing and register
  your location for that line as well.
• You will receive a confirmation email once 911 Dialing has been activated for your
  initial location or for a newly registered location. You will not be able to reach your local emergency response center
  until we confirm that your location has been registered or updated. Please note that it may take up to 24
  hours before you received a confirmation and your new settings to take effect.
• 911 Dialing and Digital Voice service do not function when your electrical power is
  out, or when your broadband internet connection is down. Please see our Terms of Service for more information
  about our 911 Dialing feature. 
• 911 Service must be ACTIVATED before it can be used. To activate 911 service, simply
  log on to your web account and follow the instructions there.
• If you move your device to a different location, you must update your 911 Dialing
  information with your new location through your web account. Otherwise, your call may not be routed to the
  appropriate emergency response center and help may be dispatched to the wrong location.
• If you add a line to your account you will need to activate 911 Dialing and register your
  location for that line as well.
• You will receive a confirmation email once 911 Dialing has been activated for your initial
  location or for a newly registered location. You will not be able to reach your local emergency response center
  until we confirm that your location has been registered or updated. Please note that it may take up to 24 hours
  before you received a confirmation and your new settings to take effect.
• 911 Dialing and Digital Voice service do not function when your electrical power is out, or
  when your broadband internet connection is down. Please see our Terms of Service for more information about
  our 911 Dialing feature.
  



Cost: FREE

11. 411 DIALING

With Digital Voice you can now call 411 to connect to the National Directory Assistance and Reverse Directory Assistance public operators enabling you to check telephone numbers, addresses and reverse look up services across the nation. There is a $.95 per call fee that will be charged for the service and all you'll have to do is call 411 for local or national directory assistance

Cost: .95 per call

12. TOLL FREE NUMBER

Digital Voice allows you to add toll free number (1-8xx-xxx-xxxx) to your existing line. This is a cost-effective way to allow your incoming caller to call you at no charge from anywhere in North America, anytime.

A Powerful Combination of Functionality, Features and Low Fees

Digital Voice Toll Free numbers give you the opportunity to have toll-free service with powerful features for your business or for your personal use. Best of all, you manage everything through our intuitive web account.

Cost: $4.99 per month (100 incoming minutes included + 4.9 cents per minute thereafter) How to Get A Toll Free Number You must have active Digital Voice account to get a toll free number. If you already have account, click here to login to My Account control panel and select Add Phone Features. Important Note: Each phone line can only be assigned one phone number. If you have a one-line service plan, we strongly suggest that you UPGRADE to add another line for your toll free number. Otherwise, you can REPLACE your existing local number with a toll free number but all incoming calls (including local calls) will be considered toll free and will be charged.

13. Voice to Email

As an optional feature Digital Voice allows you to receive email notification with the actual message attached as an audio file every time you receive a voicemail message. You will be able to forward voicemails to others as an email attachment or even save them for future reference. Most of the popular media player formats are supported. This is a Digital Voice feature that is included free.

Visit the Digital Voice user area to activate this service at http://voip.5pcom.com/login.php

Cost: FREE

14. Virtual Numbers

A Virtual Phone Number is a second number that when called, rings to a primary Digital Voice line. Virtual Phone Numbers can be from most area codes in the U.S., thereby providing enormous savings to people phoning you from that selected area code. Virtual Phone Numbers virtually eliminate long-distance phoning charges for anyone calling within that numbers' area code. As an example, you may live in California and have a child going to school on the east coast. If you subscribe to a virtual phone number with your child's college's area code, any call the student makes to that Virtual Phone Number which Digital Voice automatically routes to your primary phone line is a local, toll-free call. All you pay is the small monthly fee for the Virtual Phone Number.

Virtual Numbers can be used by businesses to save their customers and potential customers money, by permitting them to make a call to a number in their local area code, Virtual Phone Numbers allow the enterprises to show a local presence in a geographic area without physically residing there. Just as your primary Digital Voice number does not necessarily need to be tied to your actual geographical location, virtual phone numbers can be taken out from any of your business contacts' local area codes.

As an example, suppose you are a snow ski manufacturer based in Alabama while your biggest customers are located in Seattle, WA, Denver, CO, St. Cloud, MN and Albany, NY. All you pay is the small monthly fee for the four different Virtual Phone Numbers, each with an area code of the four different hubs of your business activity. Now, your customers never have to dial long distance to place an order and feel your right next door. Virtual Phone Numbers cost $4.95 per month and can only be added to any one of the service plans.

How Does It Work? Virtual Numbers work just like email address aliases. In the same way that you can have more than one email address point to the same email account, you can have more than one Digital Voice number link to your Digital Voice primary number. Behind the scenes, the Digital Voice Call Routing Network points your Virtual Number calls to your primary line. This transfer is just as fast and seamless as any other Digital Voice phone call.

Cost:$4.95 per month



How Can I Get a Virtual Number?

You must have active Digital Voice account to get a virtual number. If you already have account, click here to login to My Account control panel and select Add Phone Features